Patient Services Representative
About The Position
Water's Edge Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology. We are looking for an energetic, hard-working, dependable, multi-tasking Patient Services Representative who is passionate about helping others and making a difference. The Patient Services Representative acts as a liaison between Water's Edge Dermatology and its current and potential customers assisting customers by determining their requirements; answering inquiries, resolving problems, fulfilling requests, and maintaining the designated database.
Requirements
- High School diploma or equivalent
- Strong customer service background
- 1-to 2 years of Medical Reception or High-Volume Call experience is preferred
Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Determines client requirements by answering telephone calls, interviewing patients and verifying information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Inform clients by explaining procedures; answering questions; providing information.
- Maintains call center database by entering information, keeping records of all conversation
- Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
- Maintains communication equipment by reporting problems.
- Accomplishes sales and organization mission by completing related results as needed.
- Meets personal/team qualitative and quantitative targets.
- Other duties as assigned.
Benefits
- Medical, Dental, and Vision are available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 10 days of PTO with an increase to 15 days upon completing 1st year
- 401 (k) available after 90 days of hire
- Excellent growth and advancement opportunities
- Discounts on services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
