Patient Services Representative (Medical and Cosmetic Dermatology)

Berman Skin Institute•Placerville, CA

34d•Onsite

About The Position

The Patient Service Representative position is the first point of contact for our patients, patient family members, physicians, and other clinic staff both in person and on the phone. We are in search of a customer service superstar with both excellent communication and administrative skills. The position is full time, fully benefited and located in our Placerville location.

Requirements

Two (2) years’ experience in an outpatient setting as a Medical Office Phone Receptionist preferred.
High School diploma or equivalent.
Love what we do! Think Dermatology is very cool. Perhaps you have a drawer full of skin care products at home????
Excellent interpersonal, organizational, and customer service skills are essential.
Have life set up so you can come to work every day reliably and on time. Don't worry, you get paid time off too to play and vacation but when scheduled, we need to know you are going to be there
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
Communicate effectively in the English language in person, on the phone, & in writing.
MUST be available to work Tuesday-Saturday in both Cameron Park and Placerville locations (and other clinics in the region on occasion)

Responsibilities

The first face and voice of the clinic! Help patients and visitors to our practice feel comfortable, informed and well taken care of both in person and on the phone
Communicate with backoffice personnel in regulating patient and workflow to assure timely and detailed patient care
Talk about all the very cool stuff we do! Provide education to patients about our medical and cosmetic procedures
Collecting and updating patient insurance and demographic information
Verification of health plan eligibility
Scheduling patient appointments using EMR
Manage multiple phone lines
Do basic end of day accounting with daily deposits and credit card payments
Room patients to examination rooms, procedure rooms or operative rooms and prepare them for the physician
Explain treatment procedures, medications, diets, wound care instructions etc per doctor's orders
Schedule appointments for patients
Contact medical facilities or departments to schedule patients for tests and/or admission
Inventory and assess the need for office supplies
Assist physicians in patient, employee, or visitor medical emergencies and ensure proper documentation per facility’s policy
Adheres to all policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Performs other duties as needed