Patient Services Representative - OBGYN Specialists

Twin Cities Orthopedics•Burnsville, MN

55d•Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check in as well as patient phone calls. This is a full-time position working Monday - Thursday, 8:30AM - 5:00PM, and Fridays 7:30AM - 4:00PM out of our clinic in Burnsville. OBGYN Specialists (Almara Women's Health) is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma/GED or equivalent
Customer Service experience required
Ability to: Comply with company policies, procedures, practices and business ethics guidelines.
Ability to: Complete job required training.
Ability to: Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Ability to: Demonstrate prompt and reliable attendance
Ability to: Work in the clinic, office or surgery center during business hours
Ability to: Travel independently throughout the clinic, office (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Ability to: Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Ability to: Communicate and interact in a respectful and professional manner
Ability to: Prioritize workload while being flexible to meet the expectations of the daily operations
Ability to: Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Ability to: Understand and execute a variety of instructions
Ability to: Effectively operate equipment and communicate on and operate the phone system
Ability to: Work independently with minimal supervision
Ability to: Travel to other work locations, if required

Nice To Haves

Medical terminology knowledge preferred

Responsibilities

Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
Verify and document insurance information as defined by current business practices
Accurate and timely scheduling of new and existing patients in the current practice management system
Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
Chart preparation and management
Answer patient calls, schedule appointments and direct calls as appropriate
Maintain a working knowledge of health care plan requirements and health plan networks
Maintain timely communication with patients, families, and staff
Any and all other duties as assigned

Benefits

We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickâ¯â¯here.

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