Patient Services Representative
About The Position
ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients’ needs. We continuously look for ways to improve our patient’s experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. POSITION SUMMARY: The Patient Services Representative – FT is responsible for providing exceptional front-line customer service to patients, families, and visitors. This role includes scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records. The representative serves as a key liaison between patients and clinical staff, ensuring a smooth and welcoming experience throughout the patient journey.
Requirements
- High school diploma or equivalent required; associate’s degree preferred.
- Minimum of 1–2 years of experience in a healthcare or customer service setting.
- Familiarity with medical terminology and insurance processes.
- Proficiency in electronic health records (EHR) and scheduling systems.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Commitment to patient satisfaction and confidentiality.
Responsibilities
- Greet patients and visitors with professionalism and empathy.
- Schedule appointments and manage provider calendars.
- Verify insurance eligibility and benefits.
- Collect co-pays, balances, and provide receipts.
- Answer incoming calls and respond to inquiries or route appropriately.
- Maintain accurate and up-to-date patient records in the EHR.
- Assist with patient registration and check-in/check-out processes.
- Resolve patient concerns or escalate to appropriate personnel.
- Ensure compliance with HIPAA and organizational policies.
- Support clinical staff with administrative tasks as needed.
- Participate in training and quality improvement initiatives.
Benefits
- Generous PTO allowance
- Holiday Pay
- Health, Dental & Vision
- Life Insurance
- Short-term disability
- Long-term disability
- 401k with discretionary match
- Uniform Allowance (clinic only)
- Professional Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
