Patient Services Representative

Bridgeview Eye Partners•Greenwood, IN

12d•$17

About The Position

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts. WHAT WE OFFER: Starting wage of $17 based upon experience 6.5 paid holidays per year Approximately 10 days of PTO within first year Full slate of benefits to include health, dental, vision, and 401k Growth and wage increase through company paid certification program

Requirements

High school graduate, or equivalent

Nice To Haves

Previous medical office experience and knowledge in medical coding/billing is preferred

Responsibilities

Greet patients in a friendly, professional manner
Answer phone calls, schedule appointments, assist in patient communications and recalls
Respond to patient inquiries about billing, procedures, policies and available services
Prepare patient chart prior to appointment and complete upon patient arrival
Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
Monitor patient flow throughout the office, properly communicating delays
Provide a safe and clean office environment
Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)