Patient Services Representative - Twin Cities Orthopedics

Revo Health • Chaska, MN

21h • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service. This is a casual role, hours will vary depending on the schedule. The shifts are 8 hours and could start as early as 4:45 AM, or work until 5:00 PM depending on the schedule out of our Two Twelve Surgery Center in Chaska. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

• High School diploma/GED or equivalent
• Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire
• Ability to: Comply with company policies, procedures, practices, and business ethics guidelines.
• Complete job-required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work in the clinic, office, or surgery center during business hours
• Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
• Communicate and interact respectfully and professionally.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Work independently with minimal supervision
• Travel to other work locations, if required

Nice To Haves

• Medical terminology knowledge preferred
• Customer Service experience
• Administrative or Medical Office experience preferred

Responsibilities

• Greet and register surgery patients.
• Obtain all appropriate insurance information and signatures from patients at the time of registration
• Verify all patients’ insurance is accurately updated
• Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery
• Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed
• Responsible for all patient chart preparation and break down of charts
• Assists with patient pre-operative phone calls and surgery scheduling
• Responsible for monitoring fax machine for filing operative reports, pathology reports etc.
• Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience
• Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events
• Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor)
• Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements
• Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources
• Any and all other duties as assigned

Benefits

• Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED