Patient Services Representative - Four Seasons, Per Diem

MaineGeneral Health • Fairfield, ME

3d

About The Position

MaineGeneral Health. We’re with you. Be with us. MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities. If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us. Job Description: The Role: Patient Services Representative MaineGeneral Health Patient Service Reps are the pillar of our practices. Each PSR acts as a patient advocate, access specialist, and service coordinator. Ensuring the needs of our patients, family members, medical personnel, and administrative staff are met. You develop strong and sometimes lifelong relationships with individuals in your community; providing care and support in some of the most significant times of their lives. The Opportunity: What makes a great PSR? Would YOU make a great PSR? Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, direct patient care, and many other roles. MaineGeneral Health PSRs often have a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records, and facilitate communication, often acting as a liaison between different healthcare providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently.

Requirements

• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite
• Excellent interpersonal, written/verbal communication, and support skills
• Ability to be flexible and shift priorities quickly
• Strong attention to detail

Responsibilities

• Greets patients, answers phones, and performs clerical duties as needed to support clinical departments
• Schedules appointment times using computerized scheduling programs
• Verifies insurance benefits and may obtain precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy

Benefits

• We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.
• When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees