Patient Services Representative
About The Position
The Patient Services Representative promotes exceptional customer relations at all times, whether in person or on the phone, extending a positive, cooperative and supportive service to patients, families and fellow colleagues. Obtains financial/demographic/medical information in a complete, accurate manner and enters data into the electronic medical record. Verifies insurance eligibility and special billing requirements according to guidelines set by insurance carriers and ensures necessary forms are signed in accordance with set practice guidelines. Performs work under pressure and meets deadlines while maintaining a courteous, professional manner. Serves as an advocate for patients, providers, and colleagues. The position also includes responsibility of communicating to patients about upcoming appointments, any outstanding patient due balances and the collection of required copayments upon registration.
Requirements
- High school graduate or have evidence of the equivalent.
- Experience in a related work situation.
- Basic experience with computer data entry.
Nice To Haves
- Knowledge of CPT and ICD-CM coding.
- Job-related experience in healthcare setting.
Responsibilities
- Obtains financial/demographic/medical information in a complete, accurate manner and enters data into the electronic medical record.
- Verifies insurance eligibility and special billing requirements according to guidelines set by insurance carriers and ensures necessary forms are signed in accordance with set practice guidelines.
- Communicating to patients about upcoming appointments
- Communicating any outstanding patient due balances
- Collection of required copayments upon registration
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
