Patient Services Representative - Great Bend Orthopedic Clinic

The University of Kansas Health System•Great Bend, KS

About The Position

The Patient Service Representative - GB is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic including patient registration, copay collection and point of service paperwork. PSR will be trained in check-out and scheduling to provide support as needed.

Requirements

High School Graduate or GED.
Must have basic computer skills including Microsoft Excel, Word, Adobe and Office.
Customer service skills required.
Must possess the ability to work well with others, maintain confidentiality and use good judgement.
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) must be obtained within 30 days of hire
Fluent English - Ability to read and write English.
Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio-hazardous materials as it applies to your daily work environment.

Nice To Haves

Clerical, registration and/or customer service experience within a health care setting.
Prefer knowledge of Financial Information/Insurance (information related to insurance, billing and payment), Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates.
Clinical Information (information that describes a patient's health status), Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, and History and Physical preferred.
Coding Information (clinical information that is in (alpha) numeric format) such as ICD-9 Codes, Rev Codes, CPT Codes preferred.

Responsibilities

Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests.
Preauthorization of clinic specific visits as needed.
Collecting copays and self-pay balances.
Point of service paperwork, acquire signatures and scan to chart.
Provide activation and support for the MyChart EMR System.
Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time.
Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
Complies with Medicare/Medicaid and other insurance rules and regulations.
Completes MSPQ as required for admission.
Responsible for direct rooming protocol of patients in the clinics.
Responsible for check in/out and phone reception as needed.
Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties.
Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.
Responsible for following Personal Protective Equipment (PPE) guidelines.
Responsible for check in/out and phone reception as needed.
Employee will receive a 30-60-90-day quality assessment.
PSR will be expected to complete any necessary retraining to meet assessment scores and role guidelines.
Processes doctor’s orders
Faxes documents
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
Other duties may be assigned as required.