Patient Services Representative
About The Position
Reliable Respiratory is a leading Durable Medical Equipment (DME) provider committed to delivering exceptional care to patients who rely on respiratory, diabetes, urology, and maternity support. We’re expanding our team and seeking a Patient Services Representative. If you’re energized by helping patients, collaborating with healthcare partners, and making a meaningful impact every day, this role is for you. As a Patient Services Representative, you’ll be the trusted point of contact for patients, referral partners, and internal teams. Your work ensures that every patient receives timely, accurate, and supportive service.
Requirements
- Eligibility to work in the U.S. without future sponsorship requirements
- Bachelor's degree required
- At least 3 year of customer service or administrative experience in a busy healthcare setting
Nice To Haves
- Healthcare or Medical Call center experience preferred
- Bilingual (English/Spanish) preferred
Responsibilities
- Process new and recurring medical supply orders via phone, email, fax, or in person
- Provide warm, professional support to patients and referral sources
- Verify insurance coverage and obtain authorizations
- Document all interactions in our electronic health records system
- Troubleshoot equipment concerns and coordinate with manufacturers or clinicians
- Confirm patient demographics, benefits, and cost responsibilities
- Support patients in understanding their financial obligations
- Collect payments and manage assigned worklists
- Coordinate appointments with respiratory staff
- Participate in outreach and phone campaigns
- Uphold all company and regulatory policies
- Actively identify opportunities to enhance patient orders through suggestive selling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
