Patient Services Representative

Community Health Centers of Burlington • Essex Junction, VT

213d

About The Position

The Patient Services Representative is responsible for providing high-quality customer service to patients, co-workers, and all visitors to CHC. Pre and post-visit planning, patient outreach, panel management, coordination and facilitation of home visits, efficiently managing clinical patient flow including patient registration, coordinating with clinical staff, answering patient questions, and/or referring patients to other CHC services or departments. This is for multiple locations: South End, Riverside, Winooski, Good Health, Essex, Pearl Street, Champlain Islands, and Safe Harbor.

Requirements

• High School Diploma or GED.
• Prior experience in a related field preferred.
• Medical assistant (MA) experience preferred.

Nice To Haves

• High-level customer service skills.
• Good computer skills, including accurate data entry and proficiency in Microsoft Office products.
• Ability to convey detailed information clearly.
• Ability to listen actively and ask clarifying questions.
• Self-motivated with attention to detail.
• Ability to handle a fast-paced and changing environment.
• Willingness to work in various locations and service lines.

Responsibilities

• Provide high-quality customer service to patients, co-workers, and visitors.
• Manage pre and post-visit planning and patient outreach.
• Coordinate and facilitate home visits.
• Efficiently manage clinical patient flow including patient registration.
• Coordinate with clinical staff and answer patient questions.
• Refer patients to other CHC services or departments as needed.

Benefits

• Medical insurance with $600 annual wellness perks.
• Flexible Spending Accounts.
• Excellent Dental and Vision coverage.
• Comprehensive Life and Disability Insurance benefits.
• 401K with contribution of 3% after one year of service.
• Continuing Education funds for licensed applicable roles.
• Combined time off.
• Eight paid annual holidays (six fixed, two floating).
• Employee Assistance Program available to all household members.
• Local discounts and perks.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees