Patient Services Representative

Corewell Health • St. Joseph, MI

308d

About The Position

The position provides clerical support in complex matters to assist in the delivery of quality health care services. The role is responsible for complex patient/customer problem solving, including high-level discernment when registering patients in treatment rooms. Administrative functions include assisting with patient check-out, scheduling complex patient appointments, managing incoming/outgoing referrals, surgeries, and tests, which includes reviewing medical records of incoming referrals. The position also involves building provider schedule templates, navigating external patient referral portals, and reconciling multi-department deposits.

Requirements

• High School Diploma or equivalent.
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or related experience.

Responsibilities

• Provide clerical support in complex health care matters.
• Assist in complex patient/customer problem solving.
• Register patients in treatment rooms with high-level discernment.
• Assist with patient check-out processes.
• Schedule complex patient appointments, referrals, surgeries, and tests.
• Review medical records of incoming referrals.
• Build provider schedule templates.
• Navigate external patient referral portals.
• Reconcile multi-department deposits.

Benefits

• Comprehensive benefits package for financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory for restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED