Patient Services Representative - Wyomissing Peds

Tower Health • West Reading, PA

372d

About The Position

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Requirements

• High School Diploma or GED, or relevant experience may be considered in lieu of education
• BLS Certification based on department
• Computer skills including use and navigation
• Customer service skills
• Detail-oriented
• Excellent communication skills
• Excellent interpersonal skills
• General clerical skills
• Knowledge of medical terminology
• Proficiency in Microsoft Office applications
• Multi-line telephone operational skills
• Multitasking abilities
• Organizational skills

Responsibilities

• Patient registration and scheduling
• Customer service and clerical support
• Accepting, recording, and verifying insurance information
• Processing preauthorization requests
• Collecting copays and account balance payments
• Scanning documents into EMR
• Performing administrative tasks for efficient department operations
• Maintaining friendly and courteous contact with patients, families, and other stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees