Patient Services Representative West Urgent Care Part-Time Evenings

East Tennessee Children's Hospital • Knoxville, TN

88d

About The Position

The primary purpose of this job is to greet patients and ensure all necessary information is gathered for efficient encounters and billing outcomes. The role also involves precepting new employees, assisting with claim reviews, and daily financial reporting.

Requirements

• High School Diploma/GED preferred.
• 1-2 years of experience in a Medical Office setting preferred.
• Ability to multi-task while presenting a positive and comforting presence.
• Efficient typing, filing, and troubleshooting skills.

Responsibilities

• Answer incoming telephone calls in a courteous and helpful manner.
• Relay complete, detailed messages and information to the appropriate individuals while maintaining confidentiality.
• Open and route incoming mail in a timely manner.
• Retrieve patient charts prior to visits and provide schedules to providers and staff.
• Prepare new patient records and charts.
• Assist patients and families with required paperwork or verification documents.
• Register new patients and update patient information in the scheduling system.
• Verify and create subscriber information in the computer system.
• Copy, file, and retrieve medical records as requested.
• Place calls to remind parents of appointment dates and times.
• Schedule follow-up appointments and provide necessary forms for parents.
• Interview legal guardians to obtain necessary information for account completion.
• Help identify problems to ensure claims go out clean on the first submission.
• Review procedure codes and diagnosis codes.
• Work with RBO to appeal denials as needed and provide records/information to assist in disputes.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees.
• Maintain professional composure and confidence during stressful situations.
• Handle patient/family complaints in a confidential, timely, and professional manner.
• Serve as a resource to PSRI to take initiative on accelerated calls before involving the Practice Manager.
• Complete all ETCH and practice required training and CBL requirements.
• Collect deductibles, self-pays, and receipts.
• Complete end-of-day financials and balance credit card machines.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees