Patient Services Representative- UPMC Passavant McCandless

University of Pittsburgh Medical Center • Pittsburgh, PA

405d • $37,107 - $55,370

About The Position

The Patient Services Representative at UPMC Passavant McCandless plays a crucial role in supporting Orthopaedic Specialists by providing exceptional customer service and facilitating patient interactions within the healthcare system. This full-time position involves managing patient check-ins, scheduling appointments, and ensuring a smooth patient experience while adhering to healthcare regulations and protocols.

Requirements

• Completion of high school diploma or GED is required.
• Experience with personal computer-based applications and office equipment is preferred.
• Proficient typing skills are preferred.
• Two years of experience in a medical, billing, fiscal, or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Nice To Haves

• Experience in a medical or billing environment.
• Familiarity with EHR systems.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check-in at the desk based on patient preference.
• Collect copayments and other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Connect patients to resources for scheduling ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear instructions.
• Follow up on unresolved patient questions or needs to ensure continuity of care.
• Understand service recovery principles and take appropriate action when service expectations are not met.
• Register patients in the Biometrics program and explain its benefits.
• Promote the MyUPMC patient portal and assist with patient registration.
• Educate patients on financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with appropriate carriers via online verification systems or telephone inquiries.
• Obtain patient or family member signatures for consent to treatment and financial responsibility following HIPAA regulations.
• Distribute/triage phone calls to other areas or clinical providers.
• Assist with administrative duties including scanning medical records and faxing.

Benefits

• Competitive hourly wage ranging from $17.84 to $26.62.
• Full-time employment with clinic hours.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED