Patient Services Representative - UPMC Passavant (McCandless)

University of Pittsburgh Medical Center • Pittsburgh, PA

117d • $17 - $26

About The Position

UPMC is hiring a Full-Time Patient Services Representative to help support their Womancare Associates team at UPMC Passavant in McCandless! The position involves working Monday-Friday, 7:30am to 4:00pm, with no evenings, weekends, or holidays. An ideal candidate would possess excellent customer service skills, a friendly and professional demeanor, and the ability to handle multiple tasks efficiently. They should be detail-oriented, have strong communication skills, and be comfortable working in a fast-paced environment. While knowledge of Epic is a plus, a willingness to learn and adapt is equally important. Flexibility and a proactive attitude are highly valued as well.

Requirements

• Completion of high school graduate or equivalent is required
• Experience with personal computer-based applications and various office equipment
• Proficient typing skills are preferred
• Two years of experience in a medical/billing/fiscal or customer service function is preferred
• Knowledge of medical terminology is preferred
• Prior experience with Medipac, Epic, or other health records systems is preferred

Responsibilities

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions
• Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
• Understand the principles of service recovery and take appropriate action to recover from service that does not meet expectations
• Register patients in Biometrics program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations
• Appropriately distribute/triage phone calls to other areas and/or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

Benefits

• Health and welfare benefits like medical, vision, dental, and life and disability
• Exceptional retirement program
• Work life balance including PTO and wellness programs
• Paid parental leave
• Competitive pay including base pay, merit, and premium pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED