NNM-Pt Services Rep Trainee

Eye Associates Of New Mexico•Los Alamos, NM

6h•Onsite

About The Position

Join EANM as a Patient Services Representative Trainee (PSR Trainee) and become the welcoming face and organizational backbone of our clinics. In this essential, patient-facing role, you’ll be cross-trained to support both check-in and check-out functions while learning to navigate systems such as NextGen and Phreesia. You’ll play a critical role in scheduling, registration, insurance verification, and patient financial interactions—helping ensure a smooth, accurate, and compassionate experience for every patient we serve.

Requirements

High school diploma or equivalent required
Strong customer service skills with a friendly, professional demeanor
Ability to multitask, problem-solve, and adapt to changing workflows and technology
Comfort learning insurance plans, medical terminology, and clinic systems
Strong attention to detail, reliability, and teamwork skills
Willingness to complete all required training and work rotating Saturdays and holidays

Responsibilities

Schedule, reschedule, and coordinate patient appointments using NextGen and Phreesia
Register new and established patients, verify demographics and insurance, and obtain referrals and prior authorizations
Check patients in and out, collect copays and balances, and follow cash drawer and batching protocols
Communicate with patients regarding appointments, delays, billing questions, and follow-up needs
Coordinate with clinical teams to support patient flow and provider schedules
Maintain accurate documentation, process referrals, manage task inboxes, and support clinic operations