Patient Services Representative/Retail Associate - Healthcare

Thomas Cuisine•Mesa, AZ

24d•$16 - $18

About The Position

As a Patient Services Representative/Retail Associate , you’ll energize the team by leading, mentoring, and training associates to deliver top-tier customer service. You’ll take charge of sales, inventory, and eye-catching merchandise displays, while ensuring patients receive meals and snacks with care and accuracy. Your role is all about making connections—gathering patient preferences, sharing nutrition information, and keeping communication flowing between staff, patients, and customers. You’ll champion safety, sanitation, and confidentiality, respond swiftly to service requests, support exciting retail events, and inspire continuous improvement through coaching and teamwork.

Requirements

High school diploma or equivalent (GED).
Experience in food service, retail, or as a dietary clerk preferred.
Strong customer service, interpersonal, and communication skills (written and verbal).
Basic math and cash handling skills.
Ability to work effectively in a fast-paced, team-oriented environment and handle multiple tasks.
Strong organizational skills, accuracy, and attention to detail.
Ability to lift and carry heavy objects and stand for extended periods.
Compliance with healthcare facility policies, hygiene, safety, and sanitation standards.
Flexibility to work evenings, weekends, and holidays as needed.
ServSafe® Certification and State Food Handlers Card
Ability to pass a criminal background check and drug screen

Nice To Haves

Experience in food service, retail, or as a dietary clerk preferred.

Responsibilities

Lead, mentor, and train retail associates to deliver excellent customer service.
Oversee sales, inventory, and merchandise displays, ensuring timely restocking and attractive presentation.
Deliver patient meals and snacks, ensuring accuracy and communicating dietary information.
Obtain and document patient food preferences and provide information about nutrition services.
Maintain safety, sanitation, and confidentiality standards in all areas.
Respond promptly to service requests and resolve issues efficiently.
Facilitate communication among team members, hospital staff, and customers.
Support special retail events and promotions.
Identify improvement opportunities and provide ongoing coaching.
Other duties and tasks as assigned by the manager.