Patient Services Representative - Pulmonary Associates

LifePoint Health • Hendersonville, TN

103d

About The Position

As a Patient Services Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. This is a full-time position with a schedule of Monday through Thursday from 7:30 AM to 4:30 PM and Friday from 7:30 AM to 12:00 PM.

Requirements

• High school diploma or the equivalent is required.
• Associate's degree is preferred.
• One year of experience in a medical clinic; preferably in Family Practice or a Specialty Clinic.
• Experience working with medical records is preferred.

Responsibilities

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
• Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.
• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greets visitors and communicates with patients and providers.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Organizes and sets up appointments for some of the providers as needed.
• Follows up on special function needs.
• Performs electronic chart pre-load process.
• Scans documents to the patient electronic chart.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.
• Performs other duties as assigned.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED