Patient Services Representative PSR

LA CLINICA DE LOS CAMPESINOS INC•Beaver Dam, WI

2d•Onsite

About The Position

As the Patient Services Representative at Noble Community Clinics, you will complete patient registration, assist with walk-in patients, and schedule appointments while providing exceptional customer service. The position ensures that patient appointments are maintained on schedule according to providers' timelines. You will manage all required patient registration paperwork, collect payments and cashier responsibilities, and handle patient reappointments and short notice scheduling.

Requirements

High School Diploma or equivalent required.
Minimum of one year of experience in customer service required
Excellent communication and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and a patient-centered mindset.

Nice To Haves

Previous experience in a healthcare office setting preferred
Previous experience with Epic is a plus.

Responsibilities

Manage the check-in and check-out process for all patients, schedule appointments, update schedules daily to fill no-show and canceled slots, accommodate walk-in and emergency patients, and verify the accuracy of patient demographic and insurance information both in-person and over the phone.
Collect patient co-pays and pre-arranged payments at check-in while balancing the cash drawer and making daily or directed bank deposits.
Confirm upcoming patient appointments as directed, answer phones and direct calls appropriately, and maintain patient call lists for those available on short notice (ASN) to manage provider schedules efficiently.
Refer patients to financial, insurance, or community resources as necessary.
Maintain patient confidentiality, following Health Insurance Portability & Accountability Act (HIPAA) requirements.