Patient Services Representative (PSR)

Advocate Aurora Health • Chicago, IL

230d • $20 - $30

About The Position

The Patient Services Representative (PSR) position at Advocate Illinois Masonic Medical Center involves providing exceptional customer service to patients and their families. The role requires greeting patients, explaining services, and managing patient registrations while ensuring compliance with insurance and financial procedures. The PSR will work part-time during the 3rd shift, with a focus on patient interaction and administrative tasks to facilitate smooth operations in the medical center.

Requirements

• High School Diploma.
• 2 years of experience in Patient Access or related fields such as general physician office support, billing office, insurance office, hospitality, or call center.
• Intermediate math skills.
• Typing speed of 25 WPM.
• Basic understanding of web-based systems and proficiency in data entry.

Responsibilities

• Greet and acknowledge all patients and family members in a welcoming and prompt manner.
• Introduce the patient to services and explain what they can expect while under care.
• Provide information on the likely time spent in the service area, including registration and clinical service.
• Explain the nature of work and the importance of demographic, socio-economic, and financial information.
• Collect appropriate out-of-pocket expenses in accordance with policy.
• Use electronic systems to confirm insurance coverage and discuss findings with patients.
• Screen uninsured patients for urgent status and follow charity procedures.
• Communicate with physicians and clinical department leaders regarding order quality and compliance.
• Notify relevant parties about uninsured patients and potential financial impacts.
• Ensure accurate entry of patient demographic and insurance information in the ADT system.
• Participate in departmental team building activities and in-services.

Benefits

• Paid Time Off programs.
• Health and welfare benefits including medical, dental, vision, life, and disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED