Patient Services Representative - Pre-Registrar

Nashville General Hospital•Nashville, TN

About The Position

Timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services are the responsibility of the Patient Access Representative. Job Duties Customer Service Understands that customers are patients, family, visitors, co-workers, staff in other departments, physicians, students, and all other persons with whom one interacts whether in person, via phone, or in writing/e-mail. Treats all customers with dignity, respect and courtesy at ALL times. Demonstrates respect through behavior, words and dress. Proactively assists customers as needed. Apologizes for delays in service and works to correct the issues. Incorporates respect and awareness of diversity into all our daily practices. Scheduling Reviews orders for completeness. Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers. Coordinates approval for and scheduling of referrals to other facilities for care not provided at NGH. Keep all parties aware of referral status. Department Responsibilities Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively. Attends at least 80% of staff meetings. Eliminates the words, 'It's not my job.'

Requirements

Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.
Insurance Verification Experience
Healthcare Scheduling Experience
Excellent patient registration skills
Excellent customer service and telephone etiquette required
Solid knowledge of medical terminology
Outstanding customer service abilities
Must be able to multi-task
Excellent organizational skills
Proficient computer skills; internet, typing, data entry
High School Diploma (Equivalent) or Higher

Nice To Haves

Bilingual English/Spanish Preferred
Experience working with managed care health plans

Responsibilities

Timely and accurate registrations
Scheduling
Complete benefit verification
Patient education (regarding benefits)
Scanning
Faxing
Appropriate authorizations
Referrals for services
Treats all customers with dignity, respect and courtesy at ALL times
Proactively assists customers as needed
Apologizes for delays in service and works to correct the issues
Incorporates respect and awareness of diversity into all our daily practices
Reviews orders for completeness
Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services
Communicates appointments to patients, physicians and others as required
Maintains department data base as back up
Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers
Coordinates approval for and scheduling of referrals to other facilities for care not provided at NGH
Keep all parties aware of referral status
Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies
Maintains a safe and clean patient care area
Uses work time productively
Attends at least 80% of staff meetings