Patient Services Representative - PM&R

The MetroHealth System • Cleveland, OH

388d

About The Position

The Patient Services Representative at MetroHealth Medical Center serves as the initial point of contact for ambulatory practice and pathology patients. This role is crucial in gathering and analyzing patient demographic and payor data to ensure optimal reimbursement for the healthcare system. The representative is responsible for patient registration, scheduling, pre-certification, and authorization for services, all while upholding the organization's mission and customer service standards.

Requirements

• High School Diploma or equivalent.
• One year of work experience in medical billing or patient registration, or education related to medical billing or patient registration from an accredited institution, or current certification as a Certified Healthcare Access Associate (CHAA).
• Pass the PSR pre-employment screening test with a score of 75% or better and the post-employment test with a score of 80% or better.

Nice To Haves

• Two years of relevant work experience and/or education.

Responsibilities

• Serve as the preliminary contact for ambulatory practice and pathology patients.
• Gather and analyze patient demographic and payor data.
• Ensure appropriate patient registration and scheduling.
• Handle pre-certification and authorization for services.
• Uphold the mission, vision, values, and customer service standards of The MetroHealth System.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED