Patient Services Representative - Pittsburgh Primary Care Pleasant Hills

University of Pittsburgh Medical Center • Pleasant Hills, PA

408d

About The Position

The Patient Services Representative at UPMC Community Medicine is responsible for enhancing the patient experience by welcoming patients, educating them on financial obligations, and facilitating their navigation through the healthcare system. This role emphasizes strong customer service skills and the promotion of new technologies to ensure a high-quality experience for patients at the Pittsburgh Primary Care - Pleasant Hills location.

Requirements

• Completion of high school graduate or equivalent is required
• Experience with personal computer-based applications and proficient typing skills are preferred
• Two years of experience in a medical/billing/fiscal or customer service function is preferred
• Knowledge of medical terminology is preferred
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Nice To Haves

• Experience with personal computer-based applications
• Proficient typing skills
• Knowledge of medical terminology
• Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions
• Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
• Understand the principles of service recovery and take appropriate action to recover from service that does not meet expectations
• Register patients in Biometrics program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations
• Appropriately distribute/triage phone calls to other areas and/or clinical providers
• Assist with administrative duties in the office including scanning of medical records and faxing
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED