Patient Services Representative Part Time

St. Luke's Cataract & Laser Institute • Tarpon Springs, FL

83d

About The Position

The Patient Services Specialist is responsible for scheduling appointments and directing incoming calls for all office locations. This role is essential in ensuring that patients receive timely and accurate information regarding their appointments and the services offered by St. Luke's Cataract & Laser Institute.

Requirements

• Ability to maintain the confidentiality of private information
• Ability to work in a high call volume environment
• Friendly demeanor and positive attitude
• Knowledge of medical terminology
• Ability to answer phones
• Basic computer skills
• Able to develop good customer relationships with a focus on achieving customer satisfaction
• High school diploma or GED
• Call center experience

Responsibilities

• Answer incoming calls from patients
• Schedule patient appointments for all St. Luke's office locations
• Direct or redirect calls to appropriate departments
• Answer patient questions regarding St. Luke's
• Address and record patient concerns in a professional manner
• Gather patient information required for appointments
• Participate in continuing education opportunities held at St. Luke's
• Other duties as assigned by management

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees