Patient Services Representative- OB/GYN Medical Center Associates

Privia Health • Houston, TX

83d

About The Position

The Patient Services Representative greets, instructs and directs patients/visitors. Checks patients in/out efficiently and smoothly in a professional manner. Provides excellent customer service to both patients and office personnel.

Requirements

• 2+ years of experience in a clinical setting
• High School Graduate or GED
• Exceptional verbal and written communication skills
• Excellent customer service orientation and phone skills
• Ability to manage multiple projects and competing priorities in a fast-paced environment
• Exceptional organizational skills

Responsibilities

• Greet patients and visitors in a prompt, courteous and helpful manner
• Check in patients; verifies all demographic and insurance information with patients at time of check-in and update patient accounts if needed
• Assist new patients in completing all necessary paperwork
• Collect all patient insurance information
• Direct patients to PFS to update new insurance charges or to make financial agreements
• Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, canceled appointments, etc.)
• Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record
• Schedule patients return appointments
• Participate when necessary with other staff members to seek account resolution
• Batch and balance all monies and transactions entered in the system daily
• Completes all daily activity reports at the end of the scheduled shift
• Participates in educational and developmental activities
• Maintain patient flow
• Follow HIPAA guidelines
• Other duties as required

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees