Patient Services Representative (MRI) - Twin Cities Orthopedics

Revo Health • Waconia, MN

5d • Onsite

About The Position

The Patient Services Representative – MRI is responsible for patient registration and check-in as well as clinical support duties. In addition, this position is responsible for coordinating the prior authorization process to ensure patients have the necessary information related to imaging insurance coverage and benefits. This is a full-time position working M-F between the hours of 7:00 am - 5:00 pm out of our Waconia and Plymouth locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

• High School diploma/GED or equivalent
• Customer service experience required

Nice To Haves

• Administrative or Medical Office experience preferred
• Insurance prior authorization experience strongly preferred

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Verify active insurance coverage and benefits for imaging
• Initiate prior authorization request and follow-up as necessary
• Maintain a working knowledge of health care plan requirements and health plan networks. Additionally, be aware of required payer authorization to facilitate care team questions and requests
• Chart preparation and management
• Maintain timely communication with patients, families, and staff
• Any and all other duties as assigned

Benefits

• Actual starting pay will vary based on education, skills, and experience.
• A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
• We offer a comprehensive benefits package - to learn more click here
• Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED