Patient Services Representative (Medical Receptionist)

Piedmont Urgent Care by Wellstreet • Macon, GA

5d

About The Position

Are you a friendly, detail-oriented professional who thrives in a fast-paced
environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR)
and be the first point of contact in providing a welcoming and efficient patient
experience. Your role is essential in ensuring seamless front-office operations
while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for
every patient by managing front-office operations, assisting with administrative
tasks, and supporting the overall clinic workflow. This role is ideal for
someone who enjoys customer service, problem-solving, and working in a
team-oriented healthcare setting.

Requirements

• High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• 1+ year of experience in a medical office or healthcare setting preferred
• Strong communication, attention to detail, and ability to multitask in a busy environment
• Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Ability to work 12-hour shifts, including some weekends and holidays
• A proactive, friendly, and patient-focused approach to service

Nice To Haves

• Medical Administrative Assistant certificate
• Experience using Electronic Medical Records (EMR) software, EPIC

Responsibilities

• Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Maintain confidentiality while collecting and organizing important patient and business documents.
• Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.

Benefits

• LIFE-Work Balance & Flexible Schedule
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays
• 401K with Company Match
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees