Patient Services Representative/Medical Assistant

ADVENT • Strongsville, OH

130d

About The Position

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront. Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success. This position will be three days a week at ADVENT Strongsville and two days a week at ADVENT Akron-Canton.

Requirements

• Prior medical experience preferred.
• Strong customer service focus with a commitment to delivering an exceptional patient experience.
• Excellent communication skills, including phone, verbal, written, and listening abilities to build rapport with patients.
• Detail-oriented with high accuracy in work and strong organizational skills.
• Proficiency in data entry and technology applications, including Outlook, Word, Excel, and EHR systems.
• Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.
• Basic math skills, including calculating percentages and handling insurance payment settings.
• Ability to work at both our Akron-Canton and Strongsville clinics.

Responsibilities

• Greet patients and accurately check them into the EHR, following established patient registration protocols.
• Own opening and closing of the clinic per established guidelines.
• Ensure all documentation is completed accurately and patient payments are collected per insurance requirements.
• Schedule patient appointments and coordinate administrative tasks to optimize clinic operations.
• Room and take vital signs of patients.
• Ensure clinic appointments run efficiently by communicating necessary information to Physicians and Advanced Practice Providers (APPs).
• Sanitize exam rooms and medical equipment, including instruments, scopes, and specialty procedure equipment, after each patient.
• Record necessary information into the patient’s Electronic Health Record (EHR).
• Triage of patient care, including but not limited to, connecting with patients regarding care questions, lab results and medication refills.
• Rotate and stock the pharmaceutical closet; properly dispose of expired medications.
• Maintain inventory of medical supplies and non-sample pharmaceuticals; order supplies as needed.
• Order Sleep Study devices and upload reports into the system.
• Review future clinic schedules to verify insurance and necessary patient documentation in accessible in-patient chart.
• Answer phone calls that come directly to the clinic from existing patients.

Benefits

• Culture that embraces being kind, is solutions minded, and encourages you to ask questions.
• 16+ days of PTO (prorated your first year based on start date) & holiday pay.
• Medical, dental, and vision insurance with generous employer paid HRA account.
• 401k contribution.
• Schedule: Monday - Friday, 8am-4:30pm. No Weekends. This is a full-time, 32–40 flex position.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees