Patient Services Representative / Medical Assistant (PSR/MA)

MCHC Health Centers•Ukiah, CA

6d•Onsite

About The Position

At MCHC Health Centers we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference. About the Role Be the welcoming face and a vital part of patient care at our clinic. The Patient Services Representative / Medical Assistant (PSR/MA) is a dynamic hybrid role that blends exceptional frontline customer service with hands-on clinical support. As the first point of contact, you’ll help set the tone for every patient experience while also stepping in to provide Medical Assistant coverage that keeps our clinical operations running smoothly. This role is ideal for a flexible, team-oriented professional who thrives in a fast-paced environment and is passionate about delivering compassionate, high-quality care. If you enjoy variety in your work, value collaboration, and want to make a meaningful impact in your community every day, we want to meet you!

Requirements

High School Diploma or General Education Degree (GED)
Graduation from an accredited Medical Assistant program
Current Basic Life Support (BLS) certification

Nice To Haves

Two or more years’ experience in healthcare, in a similar position or in another industry, in a customer service role
Certified Medical Assistant (CMA)
Bilingual, English/Spanish, fluent

Responsibilities

Welcome patients and visitors with professionalism, courtesy, and warmth
Schedule and manage patient appointments, including follow-up visits
Verify insurance eligibility and guide patients through financial assistance options
Assist patients with registration, forms, and use of the patient portal
Collect payments and maintain accurate financial records
Maintain and update patient information in the Electronic Health Record (EHR)
Ensure reception and waiting areas are clean, organized, and welcoming
Welcome and prepare patients for visits, collecting vital signs and health information
Assist providers with exams, procedures, and treatments within your scope of practice
Administer medications and vaccines in accordance with provider orders and within the Medical Assistant scope of practice
Perform routine tests (such as vision and hearing screenings) and assist with lab specimens
Maintain accurate documentation using our Electronic Health Record (EHR) system
Help manage prescription refill requests and medication reconciliations
Provide clear patient education and support as directed by the provider