Patient Services Representative - Lead

Vista Community Clinic•La Habra, CA

23d•$23 - $25

About The Position

At Vista Community Clinic (VCC) , we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most. As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. Join a team where compassion and ambition go hand-in-hand! ✨ Benefits include: ✅ Competitive compensation & benefits ✅ Medical, dental, vision ✅ Company-paid life insurance ✅ Flexible spending accounts ✅ 403(b) retirement plan Why VCC? 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S. Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT. A robust training & development culture to help you grow and advance your career. A workplace built on respect, collaboration and passion for care.

Requirements

Minimum High school graduate or equivalent
Minimum three years’ medical/dental office experience
Minimum one year experience in insurance billing in a medical/dental setting
Bilingual English/Spanish
Valid California driver’s license and proof of auto insurance
Clean driving record for a minimum period of three years prior to hire; must maintain clean driving record throughout employment
Must successfully complete initial training program
Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
Ability to interface with all levels of personnel in a professional manner
Excellent customer service skills and commitment to providing the highest level of customer satisfaction
Ability to type minimum 35 WPM

Nice To Haves

Minimum one year supervisory or lead experience
Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Responsibilities

Ensure staff are providing excellent customer service
Provide oversight of front desk staff, be a resource to assist with PSR duties and questions
Responsible for checking patients in for appointments, verifying demographic and insurance information, collecting payments, scheduling appointments, identifying and communicating to the patient needed clinical services
Facilitate the flow of patients from the front to the back office, ensuring patients are in exam room on a timely basis
Show support to the staff and ensure the following is being completed
Ensure all PSR’s are using Well 100% of the time
Ensure all PSR’s are running Pointcare for ALL SFS patients 100% of the time, and referring to CEC
Ensure all PSR’s are jockeying the schedules
Ensure department is printing gaps in care reports 100% of the time for all patients
Monitor patient schedules and ensure that all appointments slots are booked
Decrease the number of voided encounters
Following up and scheduling of no shows, cancellations appointments per policy
PCP continuity-schedule to improve
Completion of chart prep and collecting accurate demographic information
Travel to other VCC locations as needed
Greet and respond to limited inquiries from patients and customers in a professional manner.
Perform a variety of clerical functions.
Greet patients in-person and via telephone
Verify insurance eligibility and copy insurance cards
Perform financial and eligibility screening for clinic programs
Print daily schedule and confirm next day’s appointments
Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
Make follow-up appointments f o r referrals from other sites
Call, reschedule and mail letters to all N/S patients
Responsible for patients checking in through completing encounters, personal records forms, etc.