Patient Services Representative - Kenwood Cardiology

Bon Secours Mercy Health • Cincinnati, OH

3d • Onsite

About The Position

Performs accurate front desk workflows in the physician practice setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service. Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as determined by Medicare, State and Federal guidelines. Collects copays as applicable and attempts to collect any outstanding debt to facility/practice. Performs pre-registration as needed before the patient arrives. Ensures required patient forms are current. Fills out and advises patients on how to complete forms. Schedules all patients who need a physical exam/appointment. Demonstrates standards of excellence in care in all interactions, for both internal and external customers. This includes conducting appointment reminder confirmation calls, and triaging phone messages to appropriate departments. Performs office administrative duties and maintains office supplies for sufficient inventory and office equipment for proper functioning. Keeps work area clean, neat, organized, professional and presentable as this is a first impression for patients. Manages various work queues in the Electronic Medical Record (EMR). Manages the front office patient flow by collaborating with other staff and providers. Accurately balances the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit.

Requirements

• High school diploma or GED

Responsibilities

• Performs accurate front desk workflows in the physician practice setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service.
• Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services.
• Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as determined by Medicare, State and Federal guidelines.
• Collects copays as applicable and attempts to collect any outstanding debt to facility/practice.
• Performs pre-registration as needed before the patient arrives.
• Ensures required patient forms are current.
• Fills out and advises patients on how to complete forms.
• Schedules all patients who need a physical exam/appointment.
• Demonstrates standards of excellence in care in all interactions, for both internal and external customers. This includes conducting appointment reminder confirmation calls, and triaging phone messages to appropriate departments.
• Performs office administrative duties and maintains office supplies for sufficient inventory and office equipment for proper functioning.
• Keeps work area clean, neat, organized, professional and presentable as this is a first impression for patients.
• Manages various work queues in the Electronic Medical Record (EMR).
• Manages the front office patient flow by collaborating with other staff and providers.
• Accurately balances the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees