Patient Services Representative II - Call Center

Silver Cross Hospital•Home, WV

23h•$19 - $23•Remote

About The Position

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated. Position Summary: REMOTE POSITION; Capable of handling 100+ calls/day, assistance with scheduling office/lab/nurse appointment and detailed message taking based on providers written protocols, multitasking between offices/providers protocols. Understanding of insurances and referrals needed. Ability to use independent thinking to determine urgent vs routine matters to be addressed.

Requirements

Call Center/Front Desk experience preferred
High school diploma required
Prior experience and in-depth knowledge of insurance preferred
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues
Ability to balance multiple priorities and effectively handle challenging situations
Excellent verbal communication skills
Ability to use personal commuters and select software applications

Nice To Haves

Call Center/Front Desk experience preferred
Prior experience and in-depth knowledge of insurance preferred

Responsibilities

Capable of handling 100+ calls/day
Assistance with scheduling office/lab/nurse appointment
Detailed message taking based on providers written protocols
Multitasking between offices/providers protocols
Understanding of insurances and referrals needed
Ability to use independent thinking to determine urgent vs routine matters to be addressed