Patient Services Representative II, Urgent Care - Per Diem

Sutter Health

1d • $30 - $38

About The Position

We are so glad you are interested in joining Sutter Health! Organization: PAMF-Palo Alto Medical Foundation MPD Position Overview: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department. Note: This is a per diem position. The clinic is open seven days a week, including holidays. Shifts may be four, six, or eight hours in length. The minimum requirement is two shifts per month, with a preference for additional availability. Non benefited. Job Description: EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. HS Diploma or equivalent education/experience TYPICAL EXPERIENCE: 1 year of recent relevant experience. SKILLS AND KNOWLEDGE: Basic knowledge of insurance policies and procedures, as well as patient billing. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel. Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook). Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. Ensure the privacy of each patient’s Protected Health Information (PHI). Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives. #LI-GO1

Requirements

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

• Serves as the first point of contact for patients entering the medical facility.
• Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR).
• Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services.
• Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication.
• Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.
• May also be responsible for performing specific tasks and/or orient other staff to the department.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED