Patient Services Representative II- Bloomingdate

Tampa General Hospital•Brandon, FL

8d•Onsite

About The Position

This position is to greet, check-in, and register patients who have arrived at our imaging facility for their radiologic procedure or test. This role will also be responsible for performing deposit reconciliation and assist with guiding and training of new team members. Essential Duties and Responsibilities In a polite, prompt, and helpful manner, greet, check-in and register patients who arrive to our facility for their scheduled appointment or those who are walk-in patients. Scan the required documents into the system on their account for retrieval. Provide any necessary forms that need to be completed and obtain signatures as necessary. Collects time of service money (co-pays, deductibles, and private pay), prepares receipt, records in system under visit tab. Function in a team environment and assist other team members when needed. Other duties may be required, but not limited to; answering the phone, escorting patient to exam room, and scheduling or rescheduling of patient’s exams.

Requirements

Proficient in computer software and excellent typing skills
Displays a high competency for the role and is very efficient in the registration process
Knowledge of customer service concepts and company policies including safety, privacy and HIPAA
Problem solving techniques and skills
Able to communicate clearly to establish cooperative relationships with patients, families, physicians and team members, and create a pleasant waiting room atmosphere
Minimum of one-year work experience, preferably in a medical office setting
Must have computer and phone experience
High school graduate or GED preferred

Nice To Haves

Knowledge of medical terminology desirable
Previous office or call center experience, preferred
Previous working experience in customer service, preferably in a medical setting