Patient Services Representative II

David Raines Community Health Center • Haynesville, LA

44d

About The Position

The Patient Services Representative II acts as the primary point of contact, managing advanced patient scheduling, insurance verification, and co-payment collection. The PSR II will rotate on occasion or as necessary, to other DRCHC sites (Bossier, Gilliam, Haynesville, Minden, and Shreveport).

Requirements

• High School Diploma or equivalent.
• At least one year of patient/customer services experience.
• At least one year of health experience.
• Proficiency in EMR software and Microsoft Office.
• Excellent communication and interpersonal skills.
• Experience in the NextGen system that consists of EDR application.
• Ability to multitask and manage high-pressure situations.
• Knowledge of medical terminology and insurance protocols.

Responsibilities

• Greet patients, verify demographic information, and secure insurance authorization for services.
• Schedule appointments and follow-up visits, ensuring accurate patient calendars and maximizing clinic efficiency.
• Collect deductibles, co-payments, and deposits and advise patients on billing or insurance guidelines.
• Maintain accurate, confidential patient records and distribute them to clinical staff.
• Address patient's inquiries, communicate waiting times and resolve issues to ensure high patient satisfaction.
• Assist all patients' referrals, transportation, insurance verification, etc.
• Ensures all confidential personal health information and financial information is entered into a computerized system with a rate of accuracy.
• Complies with all federal and local laws in ensuring patient privacy and DRCHC policies and procedures.
• Performs other duties as described.

Benefits

• We offer 10 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few.
• Eligibility for all benefits is based on position and job classification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees