Patient Services Representative II, Head/Neck Surgery & ENT

Sutter Health•San Francisco, CA

20h•Onsite

About The Position

This position serves as the first point of contact for patients entering the medical facility, specifically within an outpatient setting. Key responsibilities include greeting and checking-in patients, verifying their information, scheduling appointments, and updating their Electronic Health records (EHR). The role also involves facilitating intake procedures, such as assisting with healthcare and insurance forms, and collecting payments for services. The representative is expected to build trust and cooperation with patients, their families/support groups, and other healthcare providers through competent performance and effective communication. Adherence to all organizational, local, state, and federal regulations, codes, policies, and procedures is essential to ensure patient privacy and safety while delivering optimal care. Additionally, the role may involve performing specific tasks and/or orienting other staff members within the department.

Requirements

HS Diploma or equivalent education/experience.
1 year of recent relevant experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ability to ensure the privacy of each patient’s Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

Serve as the first point of contact for patients entering the medical facility.
Greet and check-in patients.
Verify patient information.
Schedule appointments.
Update Electronic Health record (EHR).
Facilitate intake procedures such as completion of healthcare and insurance forms.
Collect payments for services.
Gain confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication.
Adhere to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.
Perform specific tasks and/or orient other staff to the department.