Patient Services Representative II, Internal Medicine - Short Hour

Sutter Health • Los Gatos, CA

2d • $30 - $38 • Onsite

About The Position

We are so glad you are interested in joining Sutter Health! Organization: PAMF-Palo Alto Medical Foundation CAD Position Overview: Short Hour: Part time position averaging 10 hours per week, non benefitted. Anticipated Schedule: Wednesdays and Fridays, 12:30 pm to 5:30 pm, subject to change. Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Job Description: EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. HS Diploma or equivalent education/experience TYPICAL EXPERIENCE: 1 year of recent relevant experience. SKILLS AND KNOWLEDGE: Basic knowledge of insurance policies and procedures, as well as patient billing. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel. Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook). Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. Ensure the privacy of each patient’s Protected Health Information (PHI). Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives. Job Shift: Days Schedule: Part Time Shift Hours: 4 Days of the Week: Variable Weekend Requirements: As Needed Benefits: No Unions: No Position Status: Non-Exempt Weekly Hours: 10 Employee Status: Short Hour Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $30.34 to $37.92 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package. Working at Sutter Health Sutter Health values and supports the unique talents and strengths that each employee brings to our organization. As a result, you are empowered to apply your passion for healing in innovative ways to care for patients and their families.

Requirements

• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

• Serves as the face to face point of contact for patients.
• Obtains all necessary information to register and financially clear patients.
• Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery.
• Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED