Patient Services Representative II, Imaging Scheduling

Sutter Bay Medical Foundation • Santa Rosa, CA

104d • $28 - $35 • Onsite

About The Position

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Requirements

• High School Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures.
• Ability to interpret a variety of data and instructions.
• Strong written and verbal communication skills.
• Well-developed time management and organizational skills.
• General knowledge of computer applications, such as Microsoft Office Suite.

Responsibilities

• Greet and check-in patients.
• Verify patient information.
• Schedule appointments and update Electronic Health Records (EHR).
• Facilitate intake procedures including completion of healthcare and insurance forms.
• Collect payments for services.
• Ensure compliance with regulations and policies to maintain patient privacy and safety.
• Build collaborative relationships with patients, families, and healthcare providers.

Benefits

• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED