Patient Services Representative II - Front Desk - Plymouth, MA

PhyNet Dermatology LLC (External)•Plymouth, MA

23d•Onsite

About The Position

We are seeking a dedicated and detail-oriented Patient Services Representative II - Front Desk to provide exceptional service across multiple healthcare facilities. This role is critical in ensuring seamless patient registration, appointment scheduling, and the accurate triaging of clinical calls. As a key member of our team, you will play an essential role in maintaining operational efficiency and upholding the highest standards of patient care.

Requirements

High school diploma or equivalent required.
1-3 years of experience in customer service, ideally within a call center, healthcare, or retail setting.
Proficient in requesting and processing patient payments at the time of service.
Skilled in navigating multiple computer systems simultaneously.
Advanced proficiency in Microsoft Office Suite.
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment.
The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Responsibilities

Act as the initial point of contact for patients, fostering a professional, welcoming, and courteous environment.
Manage registration processes with accuracy, coordinating appointments to optimize clinic workflows.
Efficiently triage and route clinical calls to the appropriate healthcare professionals, ensuring timely and precise responses to patient inquiries.
Assist patients with completing required forms, providing clear instructions, and resolving questions to facilitate accurate and efficient processing.
Ensure the reception area and lobby are clean, organized, and reflective of the organization’s commitment to professionalism.
Address patient concerns promptly, escalating complex issues to appropriate departments for swift and effective resolution.
Consistently meet or exceed productivity standards while maintaining a comprehensive understanding of billing practices and the range of medical services offered.
Accurately input and manage referral data within the system.
Oversee the filing, retrieval, and organization of medical records and patient charts to ensure timely access.
Demonstrate dependable attendance and punctuality to support the consistent delivery of patient care.
Perform other duties as assigned by the supervisor to enhance the effectiveness and efficiency of healthcare operations.