Patient Services Representative II Float

Aviva Health•Myrtle Creek, OR

1d•$19 - $24•Onsite

About The Position

Under the supervision of the Patient Services Rep Supervisor or Clinic Manager, the Patient Services Representative II (PSR II) Float utilizes established procedures to ensure efficient and effective flow of patients through joint planning and problem solving with clinic staff and volunteers.

Requirements

High school graduate or equivalent education.
Must possess knowledge of Practice Management and Electronic Medical Records.
Must be able to type 40 wpm and operate a 10-key adding machine by touch.
One (1) year clerical experience in a front facing position required.
Ability to be cross trained in Specialties, Family Medicine, and Pediatrics duties.
Ability to be trained in call center, insurance coordination, Gap List, and chart scrubbing.

Nice To Haves

Knowledge of collection procedures and laws preferred.
One (1) year clerical experience in a clinical or health care position preferred.
Familiarity with medical terminology and anatomy and knowledge of office practices and procedures.

Responsibilities

Register patients at the time of appointment; complete all necessary paperwork; assist patients with paperwork to ensure completion as needed.
Screen new patients for eligibility, collect all financial and demographic information and prepare patient’s chart. Photocopy insurance or other third-party payer information.
Prepare patient charts for appointments and verify demographics and financial information including verifying continued eligibility with patients upon checking in. Update patient charts and computer files.
Answer all telephone calls courteously, take messages or transfer calls to appropriate person and regularly communicate with patients on hold so that they do not feel ignored.
Schedule patient visits.
Calculate individual patient charges for services; collect payment and/or explain payment process.
Record receipt of fees in practice management system.
Complete assigned typing, including clinic letters and forms as requested.
Perform a wide range of general office procedures necessary to ensure the smooth operation of the clinic.
Attend in-services and other required meetings.
Follow all Aviva Health policies and procedures.
Work at different clinics daily, weekly and monthly.
Is prepared to begin each shift at the designated location at the scheduled time, meet attendance standards and work the hours necessary to perform the essential functions of the job.
Scrub patient charts for required billing and treatment paperwork.
Work required front office buckets for scheduling and GAP list tasks.
Call center duties: Answer telephone, register new patients, update demographic information in EMR, schedule and review appointment information with patient; remind patient when to arrive, what to bring to appointment and of cancellation/no-show policy, and answer any questions. Screen new patients for eligibility, collect financial information, take insurance or other third-party payer information, and prepare chart.