Patient Services Representative II, Cardiology

Sutter Health • Burlingame, CA

404d • $61,277 - $76,565

About The Position

The Patient Services Representative II in Cardiology at Sutter Health serves as the first point of contact for patients entering the medical facility. This role involves greeting and checking in patients, verifying information, scheduling appointments, and updating Electronic Health Records (EHR). The representative facilitates intake procedures, collects payments, and ensures compliance with regulations while delivering optimal patient care. The position requires effective communication and the ability to build trust with patients and their families.

Requirements

• High School Diploma or equivalent education/experience.
• 1 year of recent relevant experience in a similar role.
• Basic knowledge of insurance policies and procedures.
• Ability to interpret various forms of data and instructions.
• Strong written and verbal communication skills.
• Well-developed time management and organizational skills.
• General knowledge of computer applications, including Microsoft Office Suite.

Responsibilities

• Greet and check-in patients at the medical facility.
• Verify patient information and schedule appointments.
• Update Electronic Health Records (EHR).
• Facilitate intake procedures including completion of healthcare and insurance forms.
• Collect payments for services rendered.
• Ensure compliance with organizational and regulatory policies regarding patient privacy and safety.
• Build collaborative relationships with patients, families, and healthcare providers.
• Perform specific tasks and orient other staff as needed.

Benefits

• Comprehensive benefits package including health insurance and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED