Patient Services Representative I
About The Position
Columbus Arthritis Center is one of the largest rheumatology practices in Ohio, committed to delivering exceptional, compassionate care in a respectful and welcoming environment. We believe our people are the foundation of our success and are dedicated to supporting employee growth, engagement, and teamwork. We are currently seeking two full-time Medical Receptionists to join our Patient Services Team at our NEW location at 170 Taylor Station Road. This role is often the first point of contact for our patients and plays a vital role in creating a positive patient experience.
Requirements
- Strong attendance, punctuality, and reliability
- Excellent customer service and communication skills
- Professional demeanor with a positive, patient-centered attitude
- Ability to multitask and remain calm in a fast-paced environment
- Strong attention to detail and accuracy
- Comfort using computers and electronic health records
- Ability to lift up to 25 lbs and alternate between sitting and standing throughout the day
Responsibilities
- Greet and assist patients and visitors in a courteous, professional, and compassionate manner
- Schedule and reschedule patient appointments accurately using the NextGen system
- Facilitate patient flow by notifying clinical staff of patient arrivals
- Verify patient demographics, registration forms, and insurance information
- Collect patient payments, post transactions, and balance the cash drawer daily
- Respond to patient questions and concerns with empathy and professionalism
- Maintain patient privacy and confidentiality in compliance with HIPAA
- Open and close the office and assist with front-desk operations as needed
- Communicate effectively with providers and staff to ensure coordinated care
Benefits
- Stable, weekday schedule - no evenings or weekends
- Supportive team environment
- Opportunity to grow within a large, well-established specialty practice
- Be part of a mission-driven organization focused on compassionate care
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
