Patient Services Representative I - TGH Imaging Riverview

Tampa General Hospital • Tampa, FL

19h • Onsite

About The Position

This position is to greet, check-in and register patients who have arrived at our imaging facility to
have their radiologic procedure or test.

Requirements

• Minimum of one-year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Must have computer and phone experience.
• High school graduate or GED preferred.
• Proficient in computer software and excellent typing skills.
• Excellent oral and written communication skills.
• Previous working experience in customer service, preferably in a medical setting.
• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.
• Problem solving techniques and skills.
• Able to communicate clearly to establish cooperative relationships with patients, families, physicians and team members, and create a pleasant waiting room atmosphere.

Nice To Haves

• Previous office or call center experience, preferred.
• Knowledge of some medical terminology and radiology procedures, preferred.

Responsibilities

• In a polite, prompt and helpful manner, greet, check-in and register patients who arrive to our facility for their scheduled appointment or those who are walk-in patients.
• Verifies that the patient has brought all of the required information for their exam:
• prescription for the procedure(s) (look in system for a copy if they didn’t bring it)
• authorization or referral if the procedure requires it
• collect outside images that will be used for comparison
• insurance card & driver’s license for ID
• Ask and verify that the patient did do the prep for their exam if required.
• Contact referring physician’s office if patient arrives without prescription or referral.
• Scan the required documents into the system on their account for retrieval.
• If the patient is returning and has been a previous patient, update all of their information that is already on their account.
• Provide any necessary forms that need to be completed and obtain signatures as necessary.
• Collects time of service money (co-pays, deductibles and private pay), prepares receipt, records in system under visit tab.
• Function in a team environment and assist other team members when needed.
• Others duties may be required, but not limited to; answering the phone, escorting patient to exam room, and scheduling or rescheduling of patient’s exams.
• Function in a team environment and assist other team members when needed.
• Others duties may be required, but not limited to; answering the phone, escorting patient to exam room, and scheduling or rescheduling of patient’s exams. All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED