Patient Services Representative I -Weekdays/Day Shift
About The Position
We’re hiring a full-time Patient Services Representative I (PSR I) to join our Radiology Practice. In this role, you will be the first point of contact for patients, greeting them with professionalism and compassion. Responsibilities include verifying information, collecting co-pays, scanning documents, and protecting patient privacy while ensuring a smooth check-in process. This entry-level position offers the opportunity to take on expanded duties, develop new skills, and gain valuable experience. The ideal candidate is friendly, organized, detail-oriented, and committed to creating a welcoming, positive patient experience.
Requirements
- High School diploma or equivalent
- Minimum of 1 year experience in a customer service position, required.
- Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
- Demonstrates a professional demeanor in appearance and behavior in all work-related interactions
Nice To Haves
- Minimum of 1-year medical office experience, preferred
Responsibilities
- Perform a variety of clerical functions to support the overall Imaging Center
- Provide excellent customer service to ensure a positive patient experience
- Professionally and compassionately greet and check in patients
- Manage busy times in a friendly and efficient manner
- Verify and ensure the accuracy of patient demographic and insurance information entered into the medical record
- Collect and scan necessary documentation
- Process payments, co-pays, and billing information, and respond to patient questions regarding routine billing and insurance matters
- Accurately enter incoming orders in a timely manner
- Meet or exceed performance metrics with a focus on quality, accuracy, and timeliness
- De-escalate basic conflict situations and recognize when escalation is necessary and requires supervisory assistance
- Support clinical staff by coordinating smooth patient flow
- Handle confidential patient information with discretion and compliance with HIPAA regulations
Benefits
- We offer a comprehensive benefits package designed to support the well-being and success of our team.
- This includes a competitive salary, medical and dental coverage, paid time off, and paid sick leave accrual.
- Employees receive a 401(k) retirement plan with employer matching contributions up to a specified amount, in addition, we offer an annual profit-sharing contribution made directly into your retirement account.
- Additional benefits include life and disability insurance, a mid-year performance-based salary increase, and a discretionary year-end service bonus.
- Benefits are available with eligible FTE status; employees working more than 20 hours per week are eligible to participate.
- 2 Medical plans to choose from, dental, vision, life and LTD
- HSA and FSA available
- A 401(k)-employer match, with a profit-sharing component
- Up to 21 paid days off per year
- 8 paid holidays annually
- Life and disability insurance
- Learning opportunities through professional development programs
- Educational Assistance
- Discretionary mid-year performance based increase and end of year service bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
