Patient Services Representative I

Midwest Vision Partners • Stow, OH

14h

About The Position

Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed. Monday through Friday Schedule: Shift Starts: 7:10 AM – 8:30 AM (Staggered) Shift Ends: 4:00 PM – 5:00 PM Monthly Late Rotation: Mondays: 1x/month until 6:30 PM and Tuesdays: 1x/month until 8:00 PM

Requirements

• High school diploma or GED
• Strong verbal and written communication skills
• Desire
• Telephone operator or high call volume experience
• Entry Level

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy.
• Obtains and documents missing information required for registration.
• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed.
• Collects all necessary co-pays, deductibles, and co-insurance, as needed.
• Responds to questions regarding accounts status, payment arrangements, and concerns.
• Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned

Benefits

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED