Patient Services Representative I -Weekdays/Day Shift

Radia • Olympia, WA

100d • $21 - $29

About The Position

We re hiring a full-time Patient Services Representative I (PSR I) to join our Radiology Practice. In this role, you will be the first point of contact for patients, greeting them with professionalism and compassion. Responsibilities include verifying information, collecting co-pays, scanning documents, and protecting patient privacy while ensuring a smooth check-in process. This entry-level position offers the opportunity to take on expanded duties, develop new skills, and gain valuable experience. The ideal candidate is friendly, organized, detail-oriented, and committed to creating a welcoming, positive patient experience.

Requirements

• High School diploma or equivalent
• Minimum of 1 year experience in a customer service position, required
• Minimum of 1-year medical office experience, preferred
• Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
• Demonstrates a professional demeanor in appearance and behavior in all work-related interactions

Responsibilities

• Perform a variety of clerical functions to support the overall Imaging Center
• Provide excellent customer service to ensure a positive patient experience
• Professionally and compassionately greet and check in patients
• Manage busy times in a friendly and efficient manner
• Verify and ensure the accuracy of patient demographic and insurance information entered into the medical record
• Collect and scan necessary documentation
• Process payments, co-pays, and billing information, and respond to patient questions regarding routine billing and insurance matters
• Accurately enter incoming orders in a timely manner
• Meet or exceed performance metrics with a focus on quality, accuracy, and timeliness
• De-escalate basic conflict situations and recognize when escalation is necessary and requires supervisory assistance
• Support clinical staff by coordinating smooth patient flow
• Handle confidential patient information with discretion and compliance with HIPAA regulations

Benefits

• Comprehensive benefits package designed to support the well-being and success of our team
• Competitive salary
• Medical and dental coverage
• Paid time off
• Paid sick leave accrual
• 401(k) retirement plan with employer matching contributions
• Annual profit-sharing contribution made directly into your retirement account
• Life and disability insurance
• Mid-year performance-based salary increase
• Discretionary year-end service bonus
• 2 Medical plans to choose from, dental, vision, life and LTD
• HSA and FSA available
• Up to 21 paid days off per year
• 8 paid holidays annually
• Learning opportunities through professional development programs
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED