Patient Services Representative I-II – Orthopedics, Inverness

University of Colorado•Aurora, CO

157d•Onsite

About The Position

Attention customer service experts with a passion for team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication including patient appointment status to clinical department(s).

Requirements

High school diploma or GED
Patient Services Representative I: 1+ years of patient/client-facing experience
Patient Services Representative II: 2+ years of patient/client-facing experience
Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or American Red Cross, healthcare provider level CPR certification, or certification within 90 days of hire
Must be able to work in person
Must be able to travel to alternate locations as assigned
Strong organizational and personal skills; must have strong work ethic
Strong communication skills, both written and verbal
Ability to maintain a positive attitude with clients, employees, and management
Ability to work quickly – individually and as part of a team
Ability to read, analyze, and interpret policies, documents, and regulations
Must be detail-oriented and maintain excellent organizational skills
Must be tech savvy (ability to understand, apply, and benefit from technology

Nice To Haves

College graduate
Medical office experience
EPIC experience
MS Office experience
Bilingual, Spanish-speaking

Responsibilities

Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
Checks patients in and out for appointments, schedules follow-up appointments at time of discharge
Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
Answers multiple phone lines to fulfill patient needs over the phone
Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks
Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
Collects patient copays and balances drawer daily