Patient Services Representative- HVI, Mercy

University of Pittsburgh Medical Center • Pittsburgh, PA

114d • $18 - $28

About The Position

University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support The Heart and Vascular Institute. The position is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations, and collecting payments when applicable. The representative will also schedule subsequent appointments within the continuum of care, connect patients to financial advocacy resources when appropriate, update patient's demographics and insurance coverage information, and promote an overall culture of service excellence.

Requirements

• Completion of high school graduate or equivalent is required
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred
• Two years of experience in a medical/billing/fiscal or customer service function is preferred
• Knowledge of medical terminology is preferred
• Prior experience with Medipac, Epic, or other health records systems is preferred

Responsibilities

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions
• Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
• Understand the principles of service recovery and take appropriate action to recover from service that does not meet expectations
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations
• Appropriately distribute / triage phone calls to other areas and/or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

Benefits

• Health and welfare benefits like medical, vision, dental, and life and disability
• Exceptional retirement program
• Work life balance to help manage other important aspects of your life such as PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do - base pay, merit, and premium pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED