Patient Services Representative- Hermitage

University of Pittsburgh Medical Center • Hermitage, PA

377d

About The Position

UPMC Regional Orthopaedics is hiring a full-time Patient Services Representative. This is a Monday-Friday, daylight position- no nights, weekends, or holidays! This is your chance to join a thriving, fast-paced office with room for growth!

Requirements

• Completion of high school graduation or equivalent is required.
• Experience with personal computer-based applications and various office equipment is preferred.
• Proficient typing skills are preferred.
• Two years of experience in a medical/billing/fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through the use of self-arrival technology or check-in patients at the desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information, schedule follow-up appointments within the practice and schedule or connect patients to resources to schedule ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understand the principles of service recovery and take appropriate action to recover from service that does not meet expectations.
• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits.
• Promote the MyUPMC patient portal and assist patients in registration when applicable.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain the signature of the patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations.
• Appropriately distribute/triage phone calls to other areas and/or clinical providers.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees